Privacy Policy

Our website or service does not intend to collect data about website visitors who are under the age of 16, unless they have permission from their parents or guardians. However, we cannot check whether a visitor is over the age of 16. We therefore recommend that parents are involved in their children's online activities to prevent data about children being collected without parental consent. If you believe that we have collected personal data about a minor without such consent, please contact us at info@sparque.ai and we will delete this data.

SPARQUE B.V. processes your personal data for the following purposes:

Your personal data is processed in order to provide you with the requested services. This includes all necessary steps to fulfil our service obligations, including communicating with you, managing your account and processing payments. The legal basis for this processing is the fulfilment of a contract pursuant to Art. 6 para. 1 lit. b GDPR.

We analyze your behavior on our website in order to continuously improve it and offer you products and services that match your preferences and interests. This analysis helps us to optimize the user-friendliness of our website and to make personalized recommendations. The legal basis for this processing is our legitimate interest pursuant to Art. 6 para. 1 lit. a GDPR to ensure that our website is user-friendly and provides relevant content and offers.

a) When you make an inquire by email

If you have questions about our products or services, we offer you the opportunity to contact our customer service (by telephone or e-mail) in accordance with Art. 6 para. 1 lit. a) GDPR. The disclosure of your personal data to us is always voluntary. The purpose of collecting your personal data (title, first name, surname, company email address, company name) is to identify you and respond to your enquiry. All personal data that you provide to us in an enquiry by e-mail will be automatically deleted after 24 months, unless longer statutory retention periods apply.

b) Data processing for direct marketing

Data processing takes place on the basis of your consent in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR, provided that you have given your consent for direct marketing. We store your e-mail address for sending product information by e-mail or your telephone number in order to use it to contact you. We also use various data to provide you with information that is as personalized as possible: Receipt and read confirmations of e-mails, date and time of your visit to our website, products you have viewed. You can revoke your consent at any time by sending us a corresponding message to info@sparque.ai. All personal data that we process for the purpose of direct marketing will be stored until consent is withdrawn and in accordance with the legal requirements. The data will be stored until receipt of the objection and in compliance with the statutory provisions. Any interests that are particularly worthy of protection do not prevail, as it is possible to object to data processing and delete the data at any time.

c) How long do we store personal information?

SPARQUE B.V. only stores your personal data for as long as is strictly necessary to fulfil the purposes for which your data was collected.

d) Sharing personal information with third parties

SPARQUE B.V. only shares personal data with third parties if this is necessary for the execution of our agreement with you or to fulfil legal obligations.

e) Data transfer outside the European Economic Area

We store your data as much as possible in the European Economic Area (‘EEA’). Occasionally, some of the data we collect may be transferred to, or stored at, a destination outside the EEA, for example because one of our third party service providers is based there. When this happens, we ensure that it is done in a secure and lawful manner. This means that Sparque B.V. then chooses, as far as possible, parties based in countries that have a similar level of protection as in Europe. The European Commission (EC) decides which countries fulfil this requirement by means of a so-called ‘adequacy decision’. For example, the Commission has decided that organizations based in the United States that participate in the Data Privacy Framework offer at least a good level of data protection. Some of the parties that Sparque B.V. works with are based in the United States and participate in this framework.